Systems
An orientation to the constellation of systems that support data and communications.
Life Cycle Events
Looking at the main systems and processes that are touching regular customers - recurring, public...
One-Time Cancellation
What is a Cancellation: Customer needs to call off regularly scheduled event one time, so we are...
Site Going On Hiatus
What is a Hiatus: Customer wants to take a planned, extended break from their event. Why would ...
Long-Term Schedule Change
What is a Long-Term Schedule Change? Customer wants to change the day of the week, start time, o...
End Contract
Why is this happening: Customers are ending service with us, which could be for a variety of rea...
New Host Here
What do we mean by that? This is when an active Schedule event changes the permanent host. Typic...
Long Term Substitutes
What is a long term substitute? A long term substitute covers three or more shows in a row for a...
New Event Starts
What is a New Event Start: Once a SAM marks a lead as Contract Received for a new event at a new...
One Time Schedule Changes
What is a One Time Schedule Change (OTSC): Customer wants to shift their event's day or time for...
System Organization
Customer Sites Master Base Structure: Sites, Schedules, Life Cycle Events, Reality and More!
What: is Airtable, even? Our main company database is housed within Airtable. Information is sep...
Reality Table Deep Dive: Certified Divers Only!
https://triviamafia.slack.com/archives/C04T4FW3GH3/p1738779375728779 This page should eventually...
Best Practices
Tried-and-tested methods and techniques for all administrative processes and procedures.