Site Going On Hiatus
What is a Hiatus:
Customer wants to take a planned, extended break from their event.
Why would someone go on Hiatus:
Could be a seasonal shift (most common for summer, especially), they are doing some remodeling/renovations and will not be open, or they are evaluating their event programming for the time being.
How does the process work:
FIRST: Hiatus Begin Form is filled in (Sam or admin) noting the start of the hiatus, a note (reason for the hiatus provided by customer), and a potential return date (if provided by customer).
THEN:
AirtableHiatus automationStart Notification
- When the start of hiatus is within 15 days the Hiatus Start Notification automation sends an alert to #existingevents-alerts tagging Brenna and Chuck to alert them of the upcoming change.
- MaryKate is cc'd on an email sent to the host alerting them of the upcoming hiatus.
Hiatus Start Status Change
When the final show before the hiatus begins has been performed the system takes the following steps
- Updates the Status of the Schedule to Hiatus, removes the attached host, and changes the Host Changing status to "confirm host returning (from hiatus or long term sub)
- Sends a Slack message to Sam alerting them that the event has gone on hiatus and nudging them to send the hiatus survey.
- Sends a Slack message to #existingevents-alerts tagging
theChuckHosttoManagerstop billing, Sam andBrand Engagement DirectorMK totake action onupdate theschedulecalendars,chnage.Marketing
to update- socials,
Accountwhat'sPersonhappening,updatesand thePublicwebsite,Googleandcalendar. Host Manager looks for automated emailAV tohostpickupandanymanuallyAVupdates the Host Calendar for TMC only. Social Media person notes for inclusion in What's Happening (weekly roundup) post and/or same-day posting + inclusion in newsletter the week of the cancellation.equipment.
CreatesTableaEntriesdraftThe
forsystemthe Hosting Managerneeds tofollowidentifyupandwithcleartheanyhostexistingabout the schedule change to confirm availability.- Reality Table entries
getforattachedafter the start of the Schedule's hiatus.End Events on Schedule Table: When an event is put on hiatus, the information is sent to the
Event at timeFont offormRealitysubmission.where
Reality
Delete all Reality Table Dates after Final Show: Airtable looks for all Reality Table entries with a date that is greater than the end date identified. It marks them with a "Marked for Deletion" checkbox. This checkbox puts them into a Marked for Deletion view, cueing a Zap to delete the record. This automation split is due to the inability for Airtable automations to delete records, or for Zapier to do an action on a repeated list of records.
What If:
What if they want to run a theme night during the hiatus?