Cancellations - One-Time Cancellation or Schedule Change Form
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Don't forgetaccess to our "Schedule Change Form" for site contacts to cancel events as need be. However, there may still be times that site contacts reach out to you directly to inform you of their plans to cancel an event - so here's how to do it and what happens when you hit "Bold"!Submit!"
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AndWhether addingyou imagesare sharing the link with them or needing to fill out the form for them yourself, you can find the Schedule Change Form conveniently located at triviamafia.com/schedulechangeform.
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Use blue callouts to summarize each sections most important points. Think of it as the TL/DR of that section. These callouts usually go either at the beginning or the end of a section.
Use light red or dark red callouts to highlight important warnings. Things to avoid, common problems, etc. These can go anywhere in a section.
Use green callouts to highlight successes, goals achieved, etc. It's the wiki version of a high five! These usually go at the end of a section.
Use Bullets or Numbered Lists for Your Lists
Ifif you need to createcancel an event, you can just fill out this super quick and easy Schedule Change Form at triviamafia.com/schedulechangeform and we'll take care of the rest! Just in case you ever need to cancel and I am out of office or it is on short-notice and are unable to wait for my reply."
Will A Site Get Charged If They Cancel An Event?
Per the Trivia Mafia Agreement signed by the site contact, as stated under Section 2 of "Cancellations":
"Trivia Mafia requires 48 hours advance notice to cancel a list,scheduled usetrivia night and prevent billing. Notice must be communicated to info@triviamafia.com or a member of the bulletedmanagement listteam – Hosts are not responsible for scheduling notices. If Client fails to cancel 48 hours in advance of the formattingscheduled menu.quiz Remember:time, BulletedClient lists are much easieragrees to readpay andas skimthough thanthe largequiz blockshad occurred. Exceptions granted at the discretion of text!Trivia Mafia."
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Use Horizontal Lines to Further Break Up Sections
Thisthat is useful if you have a lot of sectionslegalese for liability purposes and to an extent, a little outdated, but the short answer is "Not as long as you give us a heads up with enough time to communicate the cancellation."
It's not just billing that needs to know about it. It's also the marketing team to communicate to players that there is no event and avoid any potential frustration or disappointment if they showed up, as well as the staffing manager and the event's host to make sure they don't show up to find their event is cancelled!
Really, that last part about the host showing up is key to avoiding charges. If the host shows up to their site not knowing the site cancelled, Trivia Mafia still pays them, which means we still have to charge the site for not letting us know.
And that's where the Schedule Change Form comes into play to communicate that change
Same-Day Cancellations
While you can continue to let sites know we require 48 hour lead times for cancellations or if it can be communicated sooner even better (like if they book private events, let us know as soon as they book one that conflicts with our events), sometimes there are things that sites just can't plan for in youradvance!
Same-Day Cancellations are highly discouraged and seen as inconsiderate to the host as well as players who now have to adjust plans on short notice or may still show up without proper advance notice, but we do still make exceptions for.
The main exception is weather-related cancellations. We're based in Minnesota with a bulk of our sites in Minnesota. We know weather happens and we know you can only know when weather happens when it's happening!
Additionally, Trivia Mafia even tries to stay on top of things ourselves when we know snow is coming in large quantities and put out emails in the morning to request sites scheduled to host events that day communicate their intentions to cancel, so that we can alert our hosts and include them in a shared "Cancellations" social media post later that day.
Other exceptions can include other sick staff/short-handed resulting in early closing, same-day equipment breakdowns that prevents the site from functioning properly, or other emergency-related reasons.
If there is seemingly no way to have foreseen their reason for cancelling until that day, Trivia Mafia will make an exception and not charge for the same-day cancellation.
However, if you get the "Oops, I forgot to let you know we're closed for a private event!" or "We want to break upwatch the visualWolves monotony.game tonight instead!" then use your discretion with the lead time provided and use that as an opportunity to remind them of our 48-hour cancellation policy and where they can find the Schedule Change Form.
Please note that there is a high chance that the billing process for Same-Day Cancellations will not get caught in time and the charge will still go through. Let the site know that this may happen and if so, we will comp them on their next event to even out the charges.
Filling Out The Form For a One-Time Cancellation
"So easy, even a site contact can do it!"
Made to take no more than 30 seconds of anyone's time and only needing the bar minimum information to get site contacts (or you!) back to your regularly schedule programming.
Step 1: Select the event from the dropdown menu:
Remember that some sites host multiple events and make sure to select the correct event needing to be canceled.
TheseStep lines2: canSite beContact found in the three-dot "More" section on the formatting bar, next to "Insert Image."
Images and Media Also Help Break Up a Long Page
Don't Forget, You Can Make Diagrams
Here's a quick diagram I made in about five seconds using the "Insert/edit drawing" tool:
Diagrams are useful tools whenever you're documenting a process.
And Insert Video
Here's a video I found on YouTube:Name
Warning: Very cute penguins!
Step
Use3: theEnter BookStackSite CommunityContact for Ideas and Troubleshooting
Here's the BookStack documentation site.Here's the BookStack YouTube channel.And here's a subreddit dedicated to BookStack.
Have fun creating beautiful pages in the Trivia Mafia wiki!