End Contract

Why is this happening:

Customers are ending service with us, which could be for a variety of reasons!

The business may be closing; trivia may not fit in to their budget or they are underwhelmed with the results; their contract may have been for a limited run to begin with; or, they may not be someone we want to continue to do business with. 

Our policy is to have one contract per Schedule Event, so that one Customer Site may have multiple Schedule events, and they may be ending one but not all of them. 

What is the process:

Following the typical/ideal scenario, we would get notice prior to the last event of the Schedule. The SAM would fill in the End Contract Form that alerts the team of what is happening. This triggers the initial automation.

We need to alert players (updating socials and our website), alert our staff (tell the Host what's going down) (it's their work hours), stop billing them, and pick up our PA (if they've been using one of our PAs). 

How does that happen:

End Contract Notification (Future) Automation: 

First:

Before the final show, message sent to #existingevents-alerts tagging Host Manager, Social Media and our AV Expert to prep for their departure. A draft email is sent to Host Manager to send along to the host (if they are our staff). 

LCE record is an Event Termination; status is In Progress.

Then:

Once our final show has been performed, the system takes it’s cue to terminate the account. The Schedule status will be updated to the Change Type that was noted.

Change Types of ends of contracts:

 

What If:

1. Ending a contract in the future, more shows between notification and final show
2. Ending a contract immediately, no more shows performed after notification
3. Ending a contract after being on a Hiatus
4. Limited Series end contract