One-Time Cancellations

What:

Customer needs to call off regularly scheduled event one time. 

Why:

They have a conflicting or overlapping event, they are closed, there's a big sports/cultural thing they're going to show on the TVs, etc. 

How: 

FIRST: Schedule Change Form is filled in (Sam, admin, or customer)

THEN:

Airtable automation

1. Sends a message tagging the Sam/Account Person, Host Manager, Social Media to take action regarding cancellation
   1. Account Person updates the Public Google calendar. Host Manager looks for automated email to host and manually updates the Host Calendar for TMC only. Social Media person notes for inclusion in What's Happening (weekly roundup) post and/or same-day posting + inclusion in newsletter the week of the cancellation. 
2. Sends a confirmation email to the client who filled out the form.
3. Finds the Host and Site associated with the cancellation
   1. If the Date does not match the expected Day of the Week, the SAM is slack messaged to follow up
   2. The host is sent an email to alert them
      1. If there is a Non-TM host, different email language is used 
   3. If the date is less than 168 hours (one week) from now, Chuck is sent a Slack message about billing
   4. If the Cancellation came in more than 21 days ago, a 5 day reminder will be sent to the host 
4. Reality Table entries get attached to the Cancellation at the time of creation